LIMITED LIFETIME WARRANTY
ICON guarantees that the products you purchase will be free from defects in materials or workmanship for their lifetime, applicable to the original purchaser under normal commercial use.
12-YEAR WARRANTY (from purchase date)
Seating controls, pneumatic cylinders, laminate surfaces, non-moving metal parts.
5-YEAR WARRANTY (from purchase date)
Seating textiles, slides, hinges, locks.
EXCLUSIONS:
Labor, freight, misuse, abuse, negligence, accidents, vandalism, rust, corrosion, natural events, cosmetic damage from normal use, incidental or consequential damages, injuries from product use, and typical wear and tear (such as surface scratches, fabric fading, or padding compression).
REPORTING DAMAGE
If your product arrives damaged, please contact ICON Customer Service within 5 business days using our warranty claim form. This ensures we can quickly address the issue. A minimum of 2 photos is required to process your claim. Please include different angles of the issue to help us streamline the process and resolve it as efficiently as possible.
SEATING WARRANTY DETAILS
The Limited Lifetime, 12-year, and 5-year warranties apply under normal commercial use (44-hour work week, maximum user weight of 275 lbs). Some seating products may have unique guidelines, so please refer to individual product specifications for more details.
GENERAL LIMITATIONS
- Chair upholstery: 2-year warranty from the date of purchase.
- Warranty is non-transferable, valid only in the USA and Canada, and does not cover labor costs, shipment damages, or improper installations.
PRODUCT-SPECIFIC WARRANTY TIMELINES
- Each product comes with its own warranty duration, which can range from Limited Lifetime coverage to 5-year and 12-year warranties.
- To find the exact warranty for your product: Consult the Product Catalog: Every product’s warranty timeline is clearly listed in our catalog, available for download from our website at www.iconoffice.com.
- For further assistance, feel free to contact our Customer Service team.
SUSTAINABILITY COMMITMENT
ICON is committed to reducing waste. Whenever possible, defective parts will be recycled to minimize environmental impact.
CERTIFICATIONS
ICON is ISO 9001 and ISO 14001 certified, ensuring that our quality management systems and environmental practices meet the highest international standards.