- If you’re not fully satisfied with your purchase for any reason, you can return it within 15 days from the date you received the item(s) for a hassle free refund of the amount of the product.
- Refunds do not include shipping costs
- Products to be free from damage, must not be missing any components and must include manufacturers documentation or a restocking fee may apply
- Item to be returned to our Barrie location by method of your choice and paid by you.
- Before purchasing: if unsure if an item will work for you, let us help you! Contact us prior to purchase and we will walk you through all the details and discuss options for you.
- Custom and special orders are not returnable and are final sale. However, we can assess on a case by case basis and if it’s something saleable there will be a 25% restocking fee.
- Return procedure: Contact our team at 705-733-8285 during our business hours M-Th 9am-6pm est, F 9am-4pm est, email us at [email protected]. You will be given a “return goods authorization” number which must be included with all correspondence regarding this item.
- You must package the item in its original packaging including any and all information, instructions, assembly sheets and every other document that was originally included – for resale purposes.
- You will be responsible to pay for all return shipping costs to its point of origin (some will be shipped from our supplier)
- Refunds will only be issued once we have received the product at our location and confirmed it is in resalable condition.
Phone: (705) 733-8285
Email: [email protected]
Address: 200 Dunlop Street West, Barrie ON L4N1B3