Delivery Options & Details

WHAT IS OUR DELIVERY AREA?

• We will deliver within a 200km radius of Barrie On.

PICK UP / DELIVERY / SHIPPING

Pick up

• At our location: 200 Dunlop Street West in Barrie, Ontario.
• Bring a suitable vehicle, packing materials, blankets, cardboard, rope, etc. You are responsible for loading your own vehicle, so please bring appropriate help if needed.
• If our team is required to be of help to you with loading, you understand that we will not be responsible for any damage to your vehicle or the goods you have purchased.

Within our delivery area by our team

• Full service and installation available.
• The delivery fee will vary depending on the clients needs, location, and product.
• Delivery and install services include:

1. 1. Assembly and installation of commercial/home furniture; assembly of chairs; unpackaging and placing items into initial requested positions; removal of packaging/waste/recycling; wall mounting NOT included.
   2. Extra charge for 1 or 2 flights above or below ground level (assessed on an individual basis)

• Deliveries are made Mon-Thurs 9am-5pm EST.
• Contact us for a delivery and installation quote and for specific item details and questions.
• It is your responsibility to ensure doorways will accommodate the packaged product and that any unnecessary items be removed from the installation area to allow space for unpackaging, building and installation. Much of this will be discussed during the quoting process.
• We want to cause the least amount of disruption on your delivery date, however, if extra unforeseen or not work is required by the Dunlop delivery team, you will be billed $50.00/hour per team member.
• We reserve the right to cancel a purchase and refund the customer if we deem the delivery area to be unsafe or if it will result in an unreasonable amount of overtime.

Outside our delivery area (Shipping)

• Transport or courier delivery may be used to your address if it is outside of our delivery area.
• Drop off at the main door, ground level or loading dock if available.
• Items will be shrink wrapped or boxed, and skidded when appropriate.
• On site assembly not available with this method of shipping.
• Can not guarantee condition of many items if shipped assembled due to them not being in proper protective wrapping. Contact our team to discuss.

New Chairs

• ICON chairs can be shipped Canada wide for $25.00 plus tax per chair. Please contact us for shipping prices of all other new chairs.
• Delivered by courier.
• Chairs are shipped unassembled and boxed, no assembly available.

Used products

• We do not offer shipping or online purchasing of used products. We prefer you to come into our showroom so you can assess the condition yourself.
• We do offer delivery service within our delivery area.

HOW LONG WILL IT TAKE TO ARRIVE?

• Some of our items are “in stock” and can be picked up or delivered in 1-5 business days.
• Case goods labelled “Quick Ship” are available for delivery or pickup in store within 1 – 2 weeks.
• Items that require pre-order or are custom (most other case goods) will be available for delivery or pick up in store in 2 – 6 weeks.

 HAVE A SPECIFIC TIMING NEED?

• This is often easy to arrange as we have a strong relationship with our manufacturers. Please contact us for more details.

When necessary, a Dunlop team member will call you directly to schedule your office furniture delivery or pick up date and confirm the details.