- Dunlop Office Furniture uses all precautions to ensure your package arrives to you intact. Occasionally, however, you may receive a product that has been damaged during shipping. In such cases, we will make every effort to obtain your replacement as quickly as possible, at no cost to you.
- Damaged goods must be reported within 24 hours of delivery.
Follow these steps upon receipt of your goods:
- Clearly identify any damage and make a note on the courier’s bill of lading and or delivery order before signing for your package, if at all possible.
- Take photos of the damaged packaging and product, clearly showing all damage.
- Contact a Dunlop team member asap within 24 hours at [email protected].
- Damaged merchandise claims must be in writing. Provide the original order #, your name, manufacturers name and item # along with any photos showing the damage.
- Replacement items may be subject to the original orders lead time.
- Any refund will be credited to the same payment method as the original purchase.
- Dunlop Office Furniture reserves the right to refuse a refund or replacement item in the event that the item is found to have been damaged after the delivery or has been misused or mishandled.
Get in touch with us:
Phone: (705) 733-8285
Email: [email protected]
Address: 200 Dunlop Street West, Barrie ON L4N1B3